The Care Quality Commission
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Archived: Roseview Care Homes - Bounds Green

Overall: Good read more about inspection ratings

26 Bounds Green Road, Bounds Green, London, N11 2QH (020) 8881 7267

Provided and run by:
Mrs Agatha Annin-Adjei

All Inspections

28 January 2015

During a routine inspection

This inspection took place on 28 January 2015 and was unannounced. The provider met all the standards we inspected against at our last inspection on 15 April 2013.

Roseview Care Homes – Bounds Green is a small, family-operated care home providing accommodation and support with personal care for six older women with dementia and/or enduring mental ill-health. The home is located in Bounds Green in the London Borough of Haringey and each person has their own room, some with ensuite bathrooms, with shared communal facilities.

There was a registered manager in post at the time of our visit. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received care and support that was personalised, safe and responsive to their needs. Staff knew people well and took time to chat with them, and supported them to undertake a range of activities within and outside the home.

The service premises were well-maintained and clean. However, radiator covers had not been installed to ensure people were protected from the risks of burns and scalds.

Staff supported people to maintain their independence and use their skills wherever possible. People took part in tasks associated with running the home such as preparing meals, washing dishes and folding the laundry. Staff supported people to eat well and access health care services when necessary.

Staff were caring, compassionate and knew what to do if they had concerns a person was being abused. Staff were aware of the requirements of the Mental Capacity Act 2005 and sought appropriate authorisations when it was necessary to deprive a person of their liberty for their own safety.

Staff were well-trained in the requirements of their role and supported and monitored in their work through regular supervision and appraisal. The service had an open and transparent culture in which people were encouraged to have their say and staff supported to improve their practice. The managers checked the service regularly and took action to make improvements.

We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we have told the provider to take at the back of the full version of this report.

15 April 2013

During a routine inspection

We carried out this inspection to check that the provider had taken action in essential standards relating to staffing and notification of other incidents.

We spoke with four people who used the service, three care workers and the regional manager. We observed residents in the home over a day including a meal-time. One person we spoke with told us "I want to stay here". Another person told us "some of the staff are nice". We spoke with one friend of someone who used the service who was positive about their friend's experiences and told us they found the home "cheerful" and particularly praised one care worker for their work.

We found that people's needs were assessed and reviewed regularly and that the care delivered matched the care plans. We saw that people had the opportunity to access the community and to take part in activities which were matched to their personal preferences.

One person was subject to Deprivation of Liberty Safeguards (DoLs) order. We found that the provider had a good understanding of this process.

Staff we spoke with had a good understanding of the safeguarding policy, procedures and practice. We found that the staffing levels were sufficient to meet the needs of the current residents.

22 January 2013

During a routine inspection

The service began in late 2012 and most of the six people who used the service moved in, in December 2012.

We found that the provider knew people's interests and supported them to pursue those interests, and we found that people's independence was supported where possible.

Risks to people who used the service had been assessed and people's care plans reflected people's needs. We spoke with staff who demonstrated a good understanding of people's needs and that they would act appropriately to make sure that people who used the service were safeguarded from abuse.

We saw that the provider made sure that health and social care professionals were involved in the delivery of people's care when necessary.

We saw that staff had received recent and relevant training and that the provider had taken steps to make sure that the people they employed were suitable to work with vulnerable adults.

We found that the provider had failed to make sure that there was always a sufficient number of suitably qualified, skills and experienced staff to meet people's needs. Staffing levels had not been assessed to be able to effectively meet the dependency needs of people who used the service.

The provider failed to notify the Care Quality Commission of an injury sustained three days before our inspection. by someone who used the service.

20 June 2011

During a routine inspection

The findings in our visit is summed up well in one persons' comment, 'It's a nice home. A good home. I like the other residents, the meals, the bedroom. I like going to the garden, sitting in the patio and having a cigarette. The staff are very good. They help me when I'm down and with things like washing, my clothes and my laundry'. One very satisfied person told us, 'I think this is the best residential home in London'.