Archived: Roseview Care Homes - Bounds Green

Updated 20 April 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 28 January 2014 and was unannounced. The inspection was conducted by one inspector.

Before the inspection we reviewed the information we held about the service including notifications of events that the provider must tell us about.

During our inspection we spoke with five people who use the service, two care workers, the registered manager and the provider organisation’s area manager. We looked at four people’s care and support records, three staff member’s personnel records and other records relating to the management of the service such as policies and procedures, checks and audits and emergency records. We observed staff delivering care and support and looked around the premises.

After our inspection we spoke with another care worker and two professionals involved with people who use the service.

Updated 20 April 2015

This inspection took place on 28 January 2015 and was unannounced. The provider met all the standards we inspected against at our last inspection on 15 April 2013.

Roseview Care Homes – Bounds Green is a small, family-operated care home providing accommodation and support with personal care for six older women with dementia and/or enduring mental ill-health. The home is located in Bounds Green in the London Borough of Haringey and each person has their own room, some with ensuite bathrooms, with shared communal facilities.

There was a registered manager in post at the time of our visit. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received care and support that was personalised, safe and responsive to their needs. Staff knew people well and took time to chat with them, and supported them to undertake a range of activities within and outside the home.

The service premises were well-maintained and clean. However, radiator covers had not been installed to ensure people were protected from the risks of burns and scalds.

Staff supported people to maintain their independence and use their skills wherever possible. People took part in tasks associated with running the home such as preparing meals, washing dishes and folding the laundry. Staff supported people to eat well and access health care services when necessary.

Staff were caring, compassionate and knew what to do if they had concerns a person was being abused. Staff were aware of the requirements of the Mental Capacity Act 2005 and sought appropriate authorisations when it was necessary to deprive a person of their liberty for their own safety.

Staff were well-trained in the requirements of their role and supported and monitored in their work through regular supervision and appraisal. The service had an open and transparent culture in which people were encouraged to have their say and staff supported to improve their practice. The managers checked the service regularly and took action to make improvements.

We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we have told the provider to take at the back of the full version of this report.