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Chatsworth Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 11 March 2020

About the service

Chatsworth Residential Home provides care and accommodation for up to 26 older people and people living with dementia. At the time of the inspection there were 26 people living in the service. Accommodation is provided over three floors with stair lifts providing access to the first floor and lower ground floor. Communal lounge and dining rooms are situated on the ground floor.

People’s experience of using this service and what we found

People and relatives praised the home. People told us they felt safe and well cared for. People were supported to make decisions and choices about their care and their preferences were respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were seen to be kind, caring and friendly and it was clear staff knew people. For those people who were unable to share their views with us, we observed them to be comfortable in staff’s company, smiling and making eye contact.

There were sufficient numbers of staff employed to ensure people’s needs were met and recruitment practices were safe. Staff were well-trained and aware of their responsibilities to safeguard people.

Some documentation required minor amendment to ensure it contained information to support people’s independence and to mitigate risks to their health.

People received their medicines safely and as prescribed. Medicine management practices were safe.

The environment was safe and equipment was regularly serviced to ensure it remained in safe working order.

Consideration was given to providing a variety of leisure and social activities for people to enjoy. The home maintained links with the local community by providing trips to local places of interest. People enjoyed regular visits from a local nursery school as well as making monthly visits to a local primary school.

The home was well managed. Quality assurance processes undertaken by the registered manager ensured people received high quality care that met their needs and respected their preferences.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was good. (published 18 August 2017

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 March 2020

The service was well-led.

Details are in our well-Led findings below.