Archived: Ormonde Christian Home for the Elderly

Updated 7 December 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 4 November 2015 and was unannounced.

The inspection team consisted of one inspector.

Prior to our inspection we reviewed the information we held about the service, this included all statutory notifications. A notification is information about important events which the provider is required to send us by law.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with five people who used the service to assess their views about the service and two people’s relatives. We observed how care and support was provided to people throughout our visit including the midday meal within the communal dining room. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We looked at records in relation to three people’s care. We spoke with six members of staff, the manager and assistant manager. We looked at records relating to the management of medicines, staff training, recruitment records, and systems for monitoring the quality and safety of the service.

Updated 7 December 2015

This inspection took place on the 4 November 2015 and was unannounced.

Ormonde Christian Home for the Elderly is a care service, without nursing for 14 older people and is run by a not for profit organisation.

There was a manager in post who had submitted their application to be registered with the Care Quality Commission (CQC) and was due to shortly attend their fitness to be registered interview. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt included and listened to by staff. They told us they were involved in the planning of their care and that staff were responsive to their needs. People’s decisions were respected and their dignity promoted.

There were systems in place to ensure people received their medicines as prescribed and staff trained in the safe administration of people’s medicines.

Staff knew how to keep people safe from the risk of abuse as they had been trained and knew what to do if they had concerns. They could identify when people were at risk of abuse and what action to take to protect people from the risk of harm.

Staff were kind, caring and promoted people’s privacy and their dignity was respected. People and their relatives were involved in the planning of their care and involved in making decisions about their everyday lives. People’s choices and preferences were respected.

The service was responsive because people’s care had been planned following an assessment of their needs. People were involved in the planning and review of their care and support. They were provided with opportunities to pursue their social interests in the local community and in the planning of group activities provided from within the service.

The service routinely listened and learnt from people’s experiences. Concerns and complaints were responded to in a timely manner.

The service had a positive culture that was person centred, open, inclusive and empowering of people. The atmosphere was friendly and there were good relationships between staff, the people they supported and visiting relatives and friends. Morale amongst staff was high and positive team working.