You are here

Archived: Ormonde Christian Home for the Elderly Good

Inspection Summary


Overall summary & rating

Good

Updated 7 December 2015

This inspection took place on the 4 November 2015 and was unannounced.

Ormonde Christian Home for the Elderly is a care service, without nursing for 14 older people and is run by a not for profit organisation.

There was a manager in post who had submitted their application to be registered with the Care Quality Commission (CQC) and was due to shortly attend their fitness to be registered interview. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt included and listened to by staff. They told us they were involved in the planning of their care and that staff were responsive to their needs. People’s decisions were respected and their dignity promoted.

There were systems in place to ensure people received their medicines as prescribed and staff trained in the safe administration of people’s medicines.

Staff knew how to keep people safe from the risk of abuse as they had been trained and knew what to do if they had concerns. They could identify when people were at risk of abuse and what action to take to protect people from the risk of harm.

Staff were kind, caring and promoted people’s privacy and their dignity was respected. People and their relatives were involved in the planning of their care and involved in making decisions about their everyday lives. People’s choices and preferences were respected.

The service was responsive because people’s care had been planned following an assessment of their needs. People were involved in the planning and review of their care and support. They were provided with opportunities to pursue their social interests in the local community and in the planning of group activities provided from within the service.

The service routinely listened and learnt from people’s experiences. Concerns and complaints were responded to in a timely manner.

The service had a positive culture that was person centred, open, inclusive and empowering of people. The atmosphere was friendly and there were good relationships between staff, the people they supported and visiting relatives and friends. Morale amongst staff was high and positive team working.

Inspection areas

Safe

Good

Updated 7 December 2015

The service was safe.

People received their medicines as prescribed and medicines were stored safely.

Staff knew how to keep people safe from abuse. They could identify when people were at risk of abuse and what action to take to protect people from the risk of harm.

There was enough staff to care and support people in meeting their needs in a timely manner.

Effective

Good

Updated 7 December 2015

The service was effective because staff were skilled, experienced and knowledgeable in their roles.

Staff received training relevant to their roles and responsibilities and appropriate management support.

People’s dietary needs were met and they were supported to access healthcare support promptly when this was required.

Caring

Good

Updated 7 December 2015

The service was caring because people’s privacy and dignity was respected.

People were treated with kindness and compassion. People and their relatives were involved in the planning of their care and people were supported to make decisions about how they lived their daily lives.

People of faith and those of no faith were welcomed as people’s views and opinions were respected.

Responsive

Good

Updated 7 December 2015

The service was responsive because people’s care had been planned following an initial assessment of their needs. People’s ongoing care needs were reviewed and care plans updated to reflect their current care needs.

People pursued their social interests in the local community and joined in activities provided within the service.

The service routinely listened and learnt from people’s experiences. Concerns and complaints were acknowledged and addressed in a timely manner.

Well-led

Good

Updated 7 December 2015

The service was well led because there was an open, inclusive culture where staff morale was high and positive team working where providing people with quality care was a high priority.

People were happy with the service they received and were involved developing the service.

Staff understood their roles and responsibilities. They were well supported by the management team with supervision and opportunities to plan their training and development.

Regular quality and safety audits were carried out by the manager and the trustees to assess and monitor the service. Budgetary resources and support were readily available to support the manager in working towards continuous improvement of the service.