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Archived: Ormonde Christian Home for the Elderly Good

Reports


Inspection carried out on 4 November 2015

During a routine inspection

This inspection took place on the 4 November 2015 and was unannounced.

Ormonde Christian Home for the Elderly is a care service, without nursing for 14 older people and is run by a not for profit organisation.

There was a manager in post who had submitted their application to be registered with the Care Quality Commission (CQC) and was due to shortly attend their fitness to be registered interview. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt included and listened to by staff. They told us they were involved in the planning of their care and that staff were responsive to their needs. People’s decisions were respected and their dignity promoted.

There were systems in place to ensure people received their medicines as prescribed and staff trained in the safe administration of people’s medicines.

Staff knew how to keep people safe from the risk of abuse as they had been trained and knew what to do if they had concerns. They could identify when people were at risk of abuse and what action to take to protect people from the risk of harm.

Staff were kind, caring and promoted people’s privacy and their dignity was respected. People and their relatives were involved in the planning of their care and involved in making decisions about their everyday lives. People’s choices and preferences were respected.

The service was responsive because people’s care had been planned following an assessment of their needs. People were involved in the planning and review of their care and support. They were provided with opportunities to pursue their social interests in the local community and in the planning of group activities provided from within the service.

The service routinely listened and learnt from people’s experiences. Concerns and complaints were responded to in a timely manner.

The service had a positive culture that was person centred, open, inclusive and empowering of people. The atmosphere was friendly and there were good relationships between staff, the people they supported and visiting relatives and friends. Morale amongst staff was high and positive team working.

Inspection carried out on 4, 11 October 2013

During a routine inspection

To enable us to assess people’s wellbeing we talked with five people and spent time sitting with them observing the care they received and the level of staff interaction with the people.

We observed that the staff were attentive to people’s needs, that they respected people’s privacy and dignity and sought their agreement before providing any support or assistance. The people we saw were relaxed, engaged with their surroundings and interacted with each other.

We talked with five of the people who used the service. People told us that they were comfortable and liked living there. One person told us, “It is good here, I was lucky to get a place.” Another person told us that staff, “Are kind to me and stop to listen.” People told us that staff always asked their consent before they supported them and one person told us, “I don’t have to do anything I don’t want to.”

We spoke with three staff members, they told us that they believed there were enough staff on duty to keep people safe and that they were trained sufficiently to support the people they worked with in all aspects of their lives. We saw that the provider had an effective system in place to enable people to make complaints and for them to be managed appropriately.

Inspection carried out on 20 August 2012

During a routine inspection

We talked with five of the people living in Ormonde Christian Home for the Elderly. They told us that they liked living there, that the care staff showed them respect and worked hard to look after them. They also told us that they were comfortable in the service. One person told us that they were glad to be in the service, saying that the staff were, “Lovely people.” Another person said that the service was, “Excellent.”

Reports under our old system of regulation (including those from before CQC was created)