The Meadow

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made it easy for people to share feedback and ideas or raise complaints about their care and support. Staff involved people in decisions about their care and told them what had changed as a result.

People and their relatives knew the managers well and felt their concerns were listened to. The service held regular meetings to give people and their relatives the opportunity to share their views and any concerns. There was a clear process to manage complaints.

People and their relatives reported overall satisfaction with how the service engaged with them. Their comments included, “Each issue that I raised was listened to and acted on” and “I raised concerns about [person’s] teeth; dealt with quickly.” However, some relatives felt the recent changes in management/staffing were not communicated clearly, which created confusion. The managers acknowledged the concerns and told us they were working to improve communication and provide reassurance where needed.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.