The Meadow

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff also treated colleagues from other organisations with kindness and respect.

We observed pleasant interactions between staff and people, with staff supporting people in a gentle and patient manner. The majority of people and relatives spoke positively about the respectful and compassionate care they received. Feedback from relatives included, “[Person’s] mobility is very poor, and the day-to-day carers are extraordinary in their caring”, “Staff are very friendly” and “[Person] has a preference for a female carer and there have been no complaints in this regard.”

However, 1 person and 1 relative expressed concerns about some aspects of staff conduct. We discussed these with the managers who told us they were aware of the concerns and were working to address them.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service cared about and promoted the wellbeing of their staff and supported and enabled them to deliver person-centred care.

While recent changes in management and staffing led to some anxiety among the staff team, managers ensured continuous support remained available. Staff were able to discuss any concerns with their managers and had access to chaplaincy support for emotional and pastoral wellbeing.

Several staff members said the service cared about their wellbeing and supported them in their roles. A staff member told us the service gave them the opportunity to develop (their skills and knowledge). Other feedback included, “Management is trying their best, they make time to speak to us”, “They support me very well, they listen to me, dig into any concerns and they act.” and “They treat everyone with respect.”