• Hospital
  • Independent hospital

London Medical

Overall: Good read more about inspection ratings

49 Marylebone High Street, London, W1U 5HJ (020) 7467 5470

Provided and run by:
London Medical London Diabetes

All Inspections

21 June 2023

During a routine inspection

We rated it as good because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service managed infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines safely and the service managed safety incidents well and learned lessons from them.

Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their conditions. They provided emotional support to patients, families, and carers.

The service planned care to meet the needs of their patients, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. Staff were committed to improving services continually.

8, 10 January 2014

During a routine inspection

People who used the service told us they were very satisfied with the care and treatment they received at London Medical.

The provider had taken sufficient steps to ensure that medication was given in accordance with prescribing guidelines and medicines are only prescribed by a suitably qualified medical practitioner.

People were treated with equipment that was fit for the purpose it was being used for. Equipment was clean and well maintained, and people we spoke to said they were satisfied with the standard and comfort of the equipment being used.

People were cared for by suitable numbers of experienced staff. These staff had the correct qualifications for the role they were being asked to perform and had received training in the equipment they were using. One person described the staff as 'highly informative and extremely thorough'.

The provider kept comprehensive computerised records of each consultation and these records were kept securely and backed up regularly.

7 March 2013

During a routine inspection

People who used the service told us they were satisfied with the care and treatment they received at London Medical.

People told us that they had received sufficient information about their treatment and the associated risks involved. One person told us they had given their written consent for a procedure and had signed for this.

People were cared for in a clean, hygienic environment. On the day of the inspection we observed the service to be clean and well maintained and people we spoke to said they were satisfied with the cleanliness of the environment.

People were cared for by staff that were supported to deliver care and treatment safely. Staff received appropriate professional development in the form of appraisals and training. One person who used the service said ``I get the best trained staff'.

It was evident that people knew how to make complaints and people we spoke to told us they would know how to raise concerns if they needed to.

14 October 2011

During a routine inspection

People told us they were very happy with the service provided at the London Medical Clinic. They felt their individual needs are cared for and that the staff provide them with all the information they need. People feel listened to and that they are getting a good quality of service.

People also praised the accessibility and cleanliness of the clinic environment.