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Reports


Inspection carried out on 8, 10 January 2014

During a routine inspection

People who used the service told us they were very satisfied with the care and treatment they received at London Medical.

The provider had taken sufficient steps to ensure that medication was given in accordance with prescribing guidelines and medicines are only prescribed by a suitably qualified medical practitioner.

People were treated with equipment that was fit for the purpose it was being used for. Equipment was clean and well maintained, and people we spoke to said they were satisfied with the standard and comfort of the equipment being used.

People were cared for by suitable numbers of experienced staff. These staff had the correct qualifications for the role they were being asked to perform and had received training in the equipment they were using. One person described the staff as ‘highly informative and extremely thorough’.

The provider kept comprehensive computerised records of each consultation and these records were kept securely and backed up regularly.

Inspection carried out on 7 March 2013

During a routine inspection

People who used the service told us they were satisfied with the care and treatment they received at London Medical.

People told us that they had received sufficient information about their treatment and the associated risks involved. One person told us they had given their written consent for a procedure and had signed for this.

People were cared for in a clean, hygienic environment. On the day of the inspection we observed the service to be clean and well maintained and people we spoke to said they were satisfied with the cleanliness of the environment.

People were cared for by staff that were supported to deliver care and treatment safely. Staff received appropriate professional development in the form of appraisals and training. One person who used the service said ``I get the best trained staff’’.

It was evident that people knew how to make complaints and people we spoke to told us they would know how to raise concerns if they needed to.

Inspection carried out on 14 October 2011

During a routine inspection

People told us they were very happy with the service provided at the London Medical Clinic. They felt their individual needs are cared for and that the staff provide them with all the information they need. People feel listened to and that they are getting a good quality of service.

People also praised the accessibility and cleanliness of the clinic environment.

Reports under our old system of regulation (including those from before CQC was created)