9 October 2023
London Medical began in 1991, as a specialist diabetes clinic. The current registered manager registered with CQC in 2010, and the service registered for regulated activities in 2011. The clinic provides diagnostic and screening procedures, outpatients and services for patients of all ages. These are centred around the care and treatment of diabetes that include ophthalmology, cardiology, endocrinology, and weight management.
We inspected diagnostic and screening services, outpatients and services for children and young people. You will find much of the information provided in the individual reports the same, but we have included it to make reading easier if you are only interested in outpatients for example.
We last inspected this service in January 2014. Under our criteria at the time, we found they had met all standards.
9 October 2023
We rated it as good because:
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service managed infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines safely and the service managed safety incidents well and learned lessons from them.
Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their conditions. They provided emotional support to patients, families, and carers.
The service planned care to meet the needs of their patients, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. Staff were committed to improving services continually.