Blossom Home Care Harrogate & Ripon

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care records were person-centred and gave information about what was important to and for the person. People’s care was based around their individual needs and preferences.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider was meeting the Accessible information standard (AIS). They respected people’s individual communication styles and sought to provide information in formats that people found accessible. We saw examples of written documents made accessible for people’s specific needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. This included surveys, reviews and spot checks. There was an appropriate system in place to manage any complaints or concerns.

People’s views about the service were sought. People said, "Yes, we are asked and we review and tweak the care" and "Yes, [being involved] is very important to me." People told us they were able to raise any concerns. One person said, "I haven't made a complaint, but if I ask, they address it."

The provider made sure that people could access the care, support and treatment they needed when they needed it. Managers had enabled people to access specialist health or social care support people they needed, including support with referrals. Managers ran an on-call system to enable staff to seek advice out of office hours.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff completed training in equality and diversity to understand and reduce inequalities or prejudices that affected outcomes for people.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were able to share their end of life wishes. Care records reflected their wishes and gave direction of where any important documents related to this could be found.