Blossom Home Care Harrogate & Ripon

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs were assessed prior to them starting to use the service. The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People told us they were involved in regular updates of their support and care plans. One person said, “At any time they will come around and they will change the care plan.”

Whilst changes were made to care and support following changes of support need, records were not always being updated following those changes. We have addressed this in the well-led section of this report.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were supported with their nutritional needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People had detailed hospital passport in place should transfer between service be required.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s health conditions were documented, and people were supported to access a range of health care professionals. Care records included detailed information about how people’s health conditions impacted them. Staff received specific training for some of the health conditions of people they supported.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

There was a range of spot checks and competencies in place to ensure staff were providing the care and support people needed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s capacity to consent was identified, documented and respected. People were involved in all decisions about their care and support. People told us their consent was always sought and they were involved in decisions about their care and support.