Blossom Home Care Harrogate & Ripon

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff and managers always treated people with kindness, empathy, compassion and respected their privacy and dignity. Staff said, “All the staff are very good with clients. I have never seen a staff member deliver poor care towards anyone” and “I love the client’s I work with, and staff at Blossoms are nice.”

People told us staff were friendly, caring, kind, respectful and skilled. They said, “They are so kind and caring” and "Yes, they're very nice people. They're very interesting."

People told us staff completed all required tasks and go ‘beyond expectations’ by offering companionship and attentiveness. One person said, "They always do their very best and take time to talk to [person]."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us staff knew them as individuals and treated them with respect. They said, ”All the staff are really good" and "They are so respectful."

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Managers and staff treated people as individuals. People’s care, support and treatment met individuals’ needs and preferences. People's personal, cultural, social and religious needs were identified and respected. Staff understood the need to help reduce social isolation and sought opportunities to develop people’s community links, events and experiences. These had included a Christmas party and charity fundraising events.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Concerns were raised regarding some staff working long hours and confusion regarding zero hours contract. One staff member said, “The long hours are very draining.” Some staff found travel times difficult. We discussed this with the provider who detailed recent changes to how visits were organised. They told us a review of contracts was underway that would clarify contracts and hours.

Systems were in place for recognising staff achievement. This includes staff awards and recognition. The service had recently had a series of events during mental health awareness week. Staff had been supported with a different activity every day to raise awareness and promote well-being, staff learning and understanding of the topic.