Sabir Care UK Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment there was insufficient evidence, and we did not rate this key question. At this assessment the service has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The registered manager promoted person centred care through a shared set of values that ensured people’s needs and preferences were met. People and their relatives commended the service about the care and support provided. Comments included, “Care staff look after [person] in the manner they wish” and “[Care staff] follow the care plan.” Staff told us they enjoyed working at the service and knew the people they supported well. Comments included, “We speak the same language. I understand [people’s] goals, and I am happy to help” and “We get to know [people] we support very well and help them the way they want.” People and relatives’ feedback indicated staff upheld person centered values when providing care.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People and their relatives told us the provider worked well with them. Staff were recruited from similar backgrounds as the people they cared for. This ensured people received holistic support to meet their needs. Staff worked flexibly in line with the request from people who used the service and their relatives. People and their relatives made positive comments about the care provided by staff. One relative told us, "[Care staff] are flexible and keep us updated.”

People’s care plans were detailed and regularly updated to reflect changes in people’s needs and their support plans. This enabled appropriate information sharing and continuity of care.

Staff contacted other services and professionals when required. Staff supported people to access the community, attend training, educational and social clubs in line with their preferences.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People were given information in a way they could understand, and which took into account their disability, impairment or sensory loss. The provider carried out assessments on people’s communication needs. Support plans were in place to ensure staff communicated with people appropriately. People and their relatives told us staff communicated with them well and knew how they wished their care to be provided. Staff were able to describe the different communication needs for each of the people who used the service.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People and their relatives told us the registered manager resolved any concerns they had. A relative told us, “The register manager and all staff are friendly, approachable and listen to our concerns.” Staff, relatives and people who used the service completed satisfaction surveys. The provider used the feedback to make improvements. People received the complaints policy and procedure to ensure they understood how to raise concerns about the care delivered. The provider told us they worked closely with people who used the service and their relatives to address any concerns in a timely manner. There had been no complaints received in the last 12 months and had received numerous compliments. These included, “Thank you for the lovely service” and “Thank you Sabir Care. You have been a God sent, very happy with the service.” Relatives told us the provider involved them in planning people's care. People told us their choices about how they wanted their care provided were respected.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People told us staff supported them to receive care that met their individual needs and preferences. Staff involved people and their relatives where appropriate in planning for their care and support. This enabled people to access other health and social care services when needed, as well as attending healthcare appointments.

Staff worked closely with people and their relatives and maintained diaries of each person’s health and medical appointments as appropriate. This ensured people had equity of access to the support they required. Records showed appointments planned and attended such as visits to the optician, dentists and podiatrists. This enabled people to have choice and control about how they wished their care delivered. People told us and records showed staff provided care to people in line with their needs and preferences as planned. Care plans highlighted each person’s individual needs, what was important to them, their daily routines and preferences.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff received training about equality and human rights. People told us their individual needs were respected and had equity in experiences and outcomes. People who used the service and their relatives were happy they were involved in how the service was run. Comments included, “This is an excellent service” and “We are very happy with the management.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were involved in discussing their end of their life care wishes. Care records contained information about people’s wishes where they shared these. At the time of this assessment, there was no one receiving end of life care and support. The registered manager understood their responsibility to ensure people received appropriate care at the end of their lives. The provider had a policy and procedure with guidance on provision of end-of-life care and how to collaborate with other health and social care professionals such as GPs and the palliative care team when needed.