Sabir Care UK Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment there was insufficient evidence, and we did not rate this key question. At this assessment the service has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed and met. One relative commented, “A care plan is in place and was reviewed 3 weeks ago. Carer will always contact me if [they have] any concerns with [person’s] health or wellbeing” and “[Person] has had an initial care plan which has not yet needed to be updated.”

Care plans detailed people’s needs and the support they required. Staff told us support plans included information from other professionals. Care and support plans were reviewed and updated when needed which ensured people received effective care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff involved people’s relatives where appropriate in the assessments and review of each person’s needs. The provider ensured staff completed training specific to people’s individual health to help meet their needs. A person using the service told us how they had helped train and educate staff about their health condition.

Care plans included information about people's health conditions, the support they required and their preferred times to receive care and support. People told us they received care in line with their needs, preferences and guidance from healthcare professionals. Staff supported people with their nutrition and hydration needs in line with current guidance. Care plans were reviewed and updated to reflect people’s current care and support needs. Staff followed the provider’s guidance to ensure they supported people in line with best practice.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff received regular communication about changes to people’s needs which enabled them to deliver appropriate care. A staff member said, “We receive daily updates on our mobile phones” and “The registered manager chats with us on a group chat. She does quizzes and shares information about the agency and things like good practice.” Staff took part in handovers of important information about people using the service and any changes. Staff knew each other and said they enjoyed good working relationships.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to live independently as far as practicable. They made appropriate referrals to healthcare professionals and accompanied them to appointments when needed. Records showed people were supported to attend appointments such as dental check-ups and health reviews with their doctor when needed.

People received the support they required to stay healthy and support plans were in place to promote this. Relatives told us, “The carers take good care of [person]” and “They will call the ambulance if [person] gets sick.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff monitored people’s health and well-being. Relatives told us, “Carers will call me or the GP if [person] is unwell or has a raised temperature. They will then check the next day that [they] have been seen by a doctor.” Records confirmed people’s health was monitored and enjoyed positive outcomes on their well-being. A relative told us, “If [person] is unwell the carers know to contact me. [Person] has an alarm system in place. Staff ensure this is in place for [person’s] safety.”

The registered manager and care coordinator carried out regular quality assurance spot checks. These ensured people were receiving care appropriate to their needs and to a good standard. Staff also told us they received regular updates to ensure people’s needs continued to be met the way they wanted and needed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People told us they gave consent for staff to provide their care. Staff supported people to make decisions about their care. Care records contained information about the decisions people could make for themselves and where they required more support, for example to make decisions about managing their finances, medicines and personal care. The provider had a policy on Mental Capacity Act 2005 which staff used for guidance on how to uphold people’s rights to make decisions about their care and support. The registered manager carried out mental capacity assessments and best interests’ meetings when needed.