Sabir Care UK Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment there was insufficient evidence, and we did not rate this key question. At this assessment the service has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives were happy with the caring relationships they had with staff. Comments included, “Very kind and caring staff,” and “We have a compassionate and understanding carer, who always treats her with dignity and respect.” Staff treated people’s information with confidentiality and respected their privacy by sharing information with health and social care professionals as appropriate.

Staff had developed positive relationship with people and knew how to support them. People and their relatives told us staff were responsive to changes in their care needs. People and the relatives commended the service including the registered manager who they said was “very compassionate” and “kind and caring.” They received regular check-up telephone calls visits to ensure they were happy with the care provided. Staff encouraged people to retain their independence whenever possible.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans contained information about people’s life history, likes, dislikes and preferences.

Staff delivered people’s care in a manner that promoted their equality and diversity and did not discriminate against them. Staff respected people's cultural and spiritual needs and wishes and ensured their provided care appropriate to each person’s individual identity including religious beliefs and cultural heritage. Staff had received training that enabled them to value equality and diversity in line with the provider’s policy.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to live independent lives as far as practicable. Staff supported people to develop new skills and to maintain existing abilities to do tasks they were capable of doing for themselves. Care records included information about activities people were able to do independently such as some aspects of their personal care, managing their finances and attending social activities in the community.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives were satisfied with the care provided. They told us staff were flexible and responded well when a person showed changes in their health and well-being. The registered manager ensured the care plans had information about people’s needs, preferences and how they wished to be supported. They carried a review of care plans and updated these to reflect changes in people’s needs and how they wished their care delivered. Staff were updated about changes to people’s needs which enabled them to deliver appropriate care.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt supported in their roles and could approach the registered manager to discuss any issues affecting their well-being or the people they supported. Staff told us the registered manager promoted good teamwork and communication between them and the people who used the service.

Staff told us they were happy in their work and felt valued. They spoke very highly of the service and the registered manager. Staff said the management team showed genuine concern about their wellbeing, as well as their professional development. Staff told us they were provided with opportunities to provide feedback, raise concerns and suggest ways to improve the service.

Staff told us they were confident in their roles as the registered manager mentored and coached them to be competent employees and responsible citizens. They said this enabled them to deliver a good standard of care to the people they supported, because they were content and well supported.