Castle Care Teesdale Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received person centred care that was based on what was important to and for them. A person said, “[Staff] always ask, “Is there anything else you want before we go.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Visits were organised geographically to ensure continuity of staff and to reduce travel time. People told us the service was well organised, staff were reliable and they really got to know the staff who supported them.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People were provided with information about the service and what they should expect from staff.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People were listened to and any changes were identified and responded to promptly.

People told us they could contact a manager easily. People described having regular contact with members of the management team. One person told us the registered manager, “Pops round to make sure everything is ok.” The provider had developed a questionnaire for people about their experience of the service. It was planned to take place in June 2026. There was a system in place for responding to any concerns or complaints if any were received. The provider had not received any recent complaints. A person said they had not had any complaints, but office staff had listened to their concerns, and they were happy with the response when things had gone wrong.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Discussions with staff showed they understood how to access health or social care support people might need.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff completed training in equality and diversity to understand and reduce inequalities or prejudices that affected outcomes for people. The provider ensured peoples’ social and healthcare needs were fully considered and met.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. People were able to share their end of life wishes if they wished to.