Castle Care Teesdale Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff spoke about people respectfully. A staff member said, “I love my job. I am so lucky, the best thing about it is the clients.”

People told us they were treated with respect and dignity. People spoke positively about the kind, nice and friendly staff and care they received. They said staff were, ‘marvellous’ and ‘lovely.’ People told us, “The care is very good and I’m very happy”, “[Staff] are all fine, they’re lovely actually” and “I found them very good and I have a laugh with my regular carers.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care and support were organised in a way that ensured people were treated as individuals.

People were respected as individuals, and they told us staff were flexible to their needs. People described having a positive, good rapport with the staff that supported them. A person said, “Communication with my carers is good and they listen to me. They have a good understanding of my needs.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being.

People received care and support that met their individual needs and preferences. People told us staff helped maintain their independence. Peoples’ choices in daily routines and activities were encouraged and respected by staff. A person told us staff listened to them and encouraged them to do more for themselves. They told us, “I now have more confidence to do things for myself.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us staff listened to them and responded to requests for help or support.

The provider cared about and promoted the well-being of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they enjoyed working for the provider and felt valued. They told us managers were flexible and supported their well-being. Staff said of the managers, “They are lovely to work for. They are very understanding” and “Nothing is a problem with them; they listen to you.”