Castle Care Teesdale Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. People’s needs were assessed prior to them starting to use the service and person-centred care records were in place. These detailed what was important to and for the person.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People lived in their own homes, so could choose what they ate and drank. People’s nutrition and hydration preferences were identified.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Where needed, staff worked closely with health and social care professionals to ensure timely support. A person told us, “Even if I’ve got a sniffle they’ll write it in the book.”

The provider supported people to manage their health and well-being to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care records indicated details of any health conditions and how they may affect the person, and guided staff on when to raise any concerns. A person told us that staff recognised when they are not well and had called an ambulance for them.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider worked closely with the local authority commissioning the care. People were listened to, and relatives told us any changes were identified and responded to promptly.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Peoples consent to care and support was always sought, and people and their relatives were involved in decisions about their care. The provider was meeting the requirements of the Mental Capacity Act 2005 (MCA).