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Inspection Summary


Overall summary & rating

Good

Updated 4 April 2019

About the service: This service provides care and support to seven people living in a supported living’ setting so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate the premises used for supported living. This inspection looked at people’s personal care and support.

People’s experience of using this service:

¿ People were supported by consistent staff they felt safe with and who knew them well.

¿ Staff turned up on time and gave a good quality of care to people, in a way they wanted.

¿ People received their medicines at the right time and in the right way.

¿ Staff were well trained and supported by the registered manager, who they held in high regard.

¿ People were supported to maintain a diet that met their nutritional needs.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ Detailed assessments were in place, and people’s care records were detailed and written in an enabling way.

¿ People told us they were supported by exceptionally kind staff that knew their needs and preferences in detail.

¿ The registered manager and staff looked at ways in which people communicated and had considered how they could support people to express themselves in a way which was tailored to them.

¿ People were given information about how to complain when they moved in, and felt fully confident to raise any concerns that they may have had.

¿ Audit systems were in place which identified areas for improvement. Regular meetings were held with staff and people, and these were used to look at any areas that may need to be improved.

This service met the characteristics of Good in all areas; For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection: This service was last rated Good. (2 August 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the service through the information we receive, and inspect the service, if risk is indicated.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 4 April 2019

The service remains safe.

Details are in our Safe findings below.

Effective

Good

Updated 4 April 2019

The service remains effective.

Details are in our Effective findings below.

Caring

Good

Updated 4 April 2019

The service remains caring.

Details are in our Caring findings below.

Responsive

Good

Updated 4 April 2019

The service remains responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 4 April 2019

The service remains well-led.

Details are in our Well-Led findings below.