Yews Hill / North Rise

Updated 17 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection which took place on 13 September 2017 and was unannounced.

The inspection was carried out by one adult social care inspector and an expert by experience with knowledge of people with a learning disability. Before the inspection we reviewed the information we held about the provider, including information they had supplied in the Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We contacted the local authority and Healthwatch, to ask if they had information about the service they could share with us. Healthwatch is an independent consumer champion that gathers feedback from people about health and social care services in England. Neither they nor the local authority shared any information of concern.

We looked at support plans and medicines administration records and stocks relating to the people using the service. We also looked at other records relating to the running of the service including: three staff recruitment files, records relating to training, supervision and appraisal of staff and quality monitoring. We observed interactions throughout the day of inspection.

During the inspection we spoke with the senior member of staff on duty due to the registered manager being on annual leave. We also spoke to two care staff on duty. In addition we spoke with three people in both houses. We spoke to three relatives on the phone on the day of inspection.

Updated 17 October 2017

Yews Hill/North Rise is a care home providing accommodation and support to people with a learning disability. Accommodation and support is provided in two houses next to each other. Yews Hill/North Rise is part of the Bridgewood Trust; a charity organisation which provides residential and day services to people with learning disabilities. At the time of inspection there was 14 people at the homes.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People received support which was individual to their needs, and risks were minimised wherever possible. Staff received training and support which helped them be effective in their roles. People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible. This was evidenced in their care and support plans. The service provider’s policies and systems supported this practice. We observed a good atmosphere in the service, and saw people were free to decide how and where they spent their time. The registered manager and staff ensured the quality of the service was monitored, and improvements were made when required.

Further information is in the detailed findings below.