- Care home
Yews Hill / North Rise
Assessment report published 18 May 2026
Contents
Ratings
Our view of the service
Yews Hill / North Rise is a care home providing accommodation and personal care for up to 17 people living with learning disabilities or autism. At the time of our assessment there were 14 people living at the service.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The assessment was carried out in line with CQC’s assessment priorities, age of rating. The assessment commenced on 07 April 2026 and was completed on 14 April 2026. Site visits took place on both dates and included out of hours visits.
The service was clean, welcoming and homely. People were supported by skilled staff, who knew them well. There were enough staff to meet people’s needs without delay. Quality assurance processes were operated effectively and the registered manager provided robust oversight of the service to support effective monitoring and improvement. The whole team were committed to providing safe, good quality, person-centred care. Staff felt supported and valued by a registered manager who was open, honest and inclusive in their approach. However, some improvements were needed in relation to the management of medicines.
People's experience of this service
People were supported by kind, caring and respectful staff. There was a commitment to ensuring people lived fulfilling lives, doing the things that were important to them. The registered manager and staff continually ensured people made their own choices and had control over their own care and wellbeing. People were supported to live healthier lives, participate in meaningful activities and access health professionals when required. They were safeguarded from the risk of abuse.
People and relatives gave consistently positive feedback regarding all aspects of the service. Feedback included, “I would score the service 10 out of 10. They go above and beyond”, “The standards are 100%. They are so good. My [relative] is happy living there”, “[Name] loves living there and is very settled. They look after her really well”, “[Name] loves it there. The staff are very nice welcoming and friendly” and “I absolutely love it. Very high standards [of care].”