Redcote House Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. We assessed a limited number of quality statements in the caring key question and found areas of concern. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. At this assessment the rating has remained good. However, we found people were not always supported to be fully involved with their care and support plans.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing. There was limited evidence people were involved with the information in their care plans. Although some care plans contained some person-centred information, it was not always evident whether information was still relevant as it had not been reviewed with people or their relatives and representatives. People were not always involved in their Recommended Summary Plan for Emergency Care and Treatment (ReSPECT) to ensure their wishes were recorded. This could result in people having a lack of control over end-of-life decisions, which could be emotionally distressing for people and their families. People were supported by staff to maintain their independence. For example, sensor mats which alerted staff when people were walking independently were used to support people who were at risk of falls. We observed people were supported as fully as possible in choosing what to eat and drink. Staff promoted people’s independence at mealtimes and treated people with dignity and respect. Staff told us how they promoted people’s independence and ensured people were given choice and control over their day-to-day support. People had access to friends and relatives as there were no visiting restrictions in place. There were multiple activity coordinators who supported people to participate in group activities and provided one to one time for people who were either cared for in bed or chose to remain in their bedroom. Relatives told us there were some opportunities for people to access their local community such as visiting shops or cafes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.