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Archived: Pinglenook Residential Home Good

The provider of this service changed - see new profile


Inspection carried out on 22nd October 2015

During a routine inspection

We inspected the service on the 22 October, it was an unannounced inspection.

Pinglenook Residential Home provides accommodation for up to 23 older people, some of whom are living with dementia and disabilities. There were 15 people using the service on the day of our inspection.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe within the home. Risks were assessed and managed to protect them from harm.

Staff had received training to meet the needs of the people who used the service. People received their medicines as required and medicines were managed and administered safely.

People’s independence was promoted and choice making encouraged. Where people needed support to make decisions or lacked the capacity to make decisions, they were supported in line with the Mental Capacity Act.

The registered manager had assessed the care needs of people using the service and had involved them in ensuring plans were in place to reflect their needs. Staff had a clear understanding of their role and how to support people who use the service as individuals.

Staff knew people well and treated them with kindness and compassion. People enjoyed the meals provided and where they had dietary requirements, these were met. People were offered adequate drinks to maintain their health and wellbeing.

Systems were in place to monitor the health and wellbeing of people who used the service.

People’s health needs were met and where necessary, outside health professionals were contacted for support.

Staff felt supported by the registered manager. The registered manager supervised staff and regularly checked their competency to carry out their role. People who used the service felt they could talk to the manager and had faith that she would address issues if required. Relatives found the registered manager to be approachable.

Inspection carried out on 17 September 2013

During a routine inspection

We spoke with four people using the service, the staff on duty for the afternoon shift and one visitor.

People using the service told us they were happy living there and that staff were kind and respectful to them. We observed staff throughout the day and they were always polite and respectful. We observed staff during the afternoon asking people what they wanted to eat for the evening meal and making a note of their choices.

People told us they felt safe and well cared for by the staff and that no one shouted at them or made them feel afraid. Staff spoken with understood their responsibility in reporting abuse as well as what abuse was. We saw that staff received regular training in safeguarding adults. People felt confident in the manager and the provider that they would deal with any concerns. The visitor told us they thought the home was very good and would be happy to recommend it.

We observed the medication round and people using the service told us they received their medication when they needed it and staff checked if they needed any pain relief. Staff spoken with understood their responsibilities in ensuring people received the medication as prescribed.

People using the service felt there were usually enough staff on each shift and we looked at care records and these indicated people received the care they needed.

Inspection carried out on 30 October 2012

During a routine inspection

We spoke with one person using the service and used the Short Observational Framework for Inspection (SOFI).

We observed staff carrying out their day to day duties with people and spending time with each person, no one was rushed people were spoken with in a respectful manner. Staff spent time in ensuring people's welfare and comfort by bringing drinks placing rugs to keep them warm and generally checking they were safe.

Inspection carried out on 4, 14 May 2011

During an inspection in response to concerns

People who use the service told us that

�I call this my home�.

�Staff are very kind�.

�If I don�t feel well they always call a doctor for me�.

�I like the food here, I have plenty�.

�I would feel happy speaking any of the staff here, they are all lovely�.

�The staff give me my medication, they check that I take it. It makes life so much easier I don�t need to worry about it now�.

Reports under our old system of regulation (including those from before CQC was created)