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Archived: Pinglenook Residential Home Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 15 December 2015

We inspected the service on the 22 October, it was an unannounced inspection.

Pinglenook Residential Home provides accommodation for up to 23 older people, some of whom are living with dementia and disabilities. There were 15 people using the service on the day of our inspection.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe within the home. Risks were assessed and managed to protect them from harm.

Staff had received training to meet the needs of the people who used the service. People received their medicines as required and medicines were managed and administered safely.

People’s independence was promoted and choice making encouraged. Where people needed support to make decisions or lacked the capacity to make decisions, they were supported in line with the Mental Capacity Act.

The registered manager had assessed the care needs of people using the service and had involved them in ensuring plans were in place to reflect their needs. Staff had a clear understanding of their role and how to support people who use the service as individuals.

Staff knew people well and treated them with kindness and compassion. People enjoyed the meals provided and where they had dietary requirements, these were met. People were offered adequate drinks to maintain their health and wellbeing.

Systems were in place to monitor the health and wellbeing of people who used the service.

People’s health needs were met and where necessary, outside health professionals were contacted for support.

Staff felt supported by the registered manager. The registered manager supervised staff and regularly checked their competency to carry out their role. People who used the service felt they could talk to the manager and had faith that she would address issues if required. Relatives found the registered manager to be approachable.

Inspection areas



Updated 15 December 2015

The service was safe

People told us they felt safe and the staff team knew how to keep people safe from harm.

Regular safety checks had been carried out on the environment and the equipment used for people’s care.

People’s medicines were managed so that they received them safely.



Updated 15 December 2015

The service was effective

We saw that staff received appropriate training to enable them to meet the requirements of their role.

The service catered for individual dietary needs and staff were aware of how to provide these. People told us that they enjoyed the food provided

We saw that the service had completed assessments of people’s capacity to make informed decisions around aspects of their care



Updated 15 December 2015

The service was caring

People were encouraged to make choices and independence was promoted.

Staff treated people with kindness, dignity and respect.

Objectives for people’s care included ‘providing a friendly and homely environment, and promoting dignity and choices at all times’.



Updated 15 December 2015

The service was responsive

People who used the service and relatives told us that they would feel comfortable to make complaints if required.

Staff had a good understanding of people’s needs relating to their care and how they should support them.

We saw that people’s needs were assessed and care plans were put in place to ensure that their needs were met.



Updated 15 December 2015

The service was well led

The service had a statement of purpose. Staff had a clear understanding of the aims and objectives of the service.

Staff felt supported by the registered manager. Relatives of people using the service felt able to contact the registered manager and discuss any issues with them.

The registered manager conducted regular supervision with staff members and assessed their competencies.