Archived: The Hollies

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The Hollies is a family run home and people who lived at the Hollies lived alongside adult members of the family who supported them, and the children of the adults who lived at the home. The three people who lived at the home had lived at the Hollies for many years and felt safe with the family members who supported them.

The family members,’ who supported people, saw people as an extension to their own family and were very responsive to them. People were involved in a range of activities and interests which met their differing needs and wants.

People were provided with support when they were ill to make sure they received effective treatment when necessary. Visits to health care professionals were made as and when necessary.

People’s risks were well understood by the family who supported them. They ensured actions were taken to minimise any potential risks so people remained as safe as possible.

The person in the family, who provided most support to people, had undertaken relevant training to meet people’s needs. They had cascaded this training to others to support them in their work. They understood the principles of the Mental Capacity Act.

People were involved in decisions about meals and what they wanted to eat during the day. They were encouraged to have a healthy diet. The provider was looking to improve independence skills by encouraging people to be more involved in food preparation.

Checks were made to the premises to ensure they were safe for people to live in. Where people required adaptations and equipment to support them, this had been provided.

The family worked well as a team to provide people with high quality care and a good life experience.

We saw the owner/manager of the home and his wife lived in the home alongside the people they supported. The support worker was the daughter of the owner/manager. It was a family home, and the people living there were treated as members of the family. We were told one person had lived at The Hollies for 24 years, one had lived there for 20 years, and the third person had lived there for 13 years.

Two of the three people living at the home were available to speak with us. They both told us they liked living at The Hollies. The third person was on holiday in France with the owner's wife.

We observed good relationships between the family and the people they were supporting. We saw the family were very caring and supportive. They demonstrated an in-depth knowledge of the people living in the home.

We looked at the premises. We saw people lived in a comfortable, well maintained, clean, and safe environment which met their needs.

We looked at the care and support given to people. Care records demonstrated people received good support on an on-going basis.

We checked medication. We were satisfied medicines were being managed safely.