Archived: The Hollies

Updated 11 January 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 7 December 2016 and was announced. This was to ensure the family and people were at home when we visited so we could speak with people about their care and support. One inspector conducted this inspection.

We looked at information received from statutory notifications the provider had sent to us. A statutory notification is information about important events which the provider is required to send to us by law. We spoke with two of the three people who lived at the home, and two of the family members who cared for people. We observed the interaction between a person who was less able to communicate with us, and family members who supported them.

We reviewed two people’s care plans to see how their care and support was planned and delivered. We reviewed the Provider Information Return (PIR) the provider sent to us. This corresponded to what we saw on the day of our visit.

Updated 11 January 2017

This inspection took place on 7 December 2016 and was announced. The inspection was announced to ensure the people who lived at the home were available for us to speak with. The Hollies is a small care home which provides care and support to three people who have learning disabilities and/or autism.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The Hollies is a family run home and people who lived at the Hollies lived alongside adult members of the family who supported them, and the children of the adults who lived at the home. The three people who lived at the home had lived at the Hollies for many years and felt safe with the family members who supported them.

The family members,’ who supported people, saw people as an extension to their own family and were very responsive to them. People were involved in a range of activities and interests which met their differing needs and wants.

People were provided with support when they were ill to make sure they received effective treatment when necessary. Visits to health care professionals were made as and when necessary.

People’s risks were well understood by the family who supported them. They ensured actions were taken to minimise any potential risks so people remained as safe as possible.

The person in the family, who provided most support to people, had undertaken relevant training to meet people’s needs. They had cascaded this training to others to support them in their work. They understood the principles of the Mental Capacity Act.

People were involved in decisions about meals and what they wanted to eat during the day. They were encouraged to have a healthy diet. The provider was looking to improve independence skills by encouraging people to be more involved in food preparation.

Checks were made to the premises to ensure they were safe for people to live in. Where people required adaptations and equipment to support them, this had been provided.

The family worked well as a team to provide people with high quality care and a good life experience.