We considered our inspection findings to answer questions we always ask; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?
Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who lived in the home, the staff who supported them and from looking at records. If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
People were treated with respect and dignity by staff. People told us that staff treated them well. People were cared for by staff who were aware of the risks to people's safety and health and staff knew how to support them in a safe way.
People were protected from the risks associated with medicines. There were systems in place to ensure the safe storage and administration of medicines.
The service was safe, clean and hygienic. The home was well maintained and equipment was serviced regularly therefore not putting people at unnecessary risk.
Recruitment practice was safe and thorough. People were cared for by suitable staff.
Systems were in place to make sure that staff learned from events such as accidents and incidents, complaints, concerns and investigations. This reduced the risks to people and helped the service to continually improve.
CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. Although no applications had needed to be submitted staff had been trained to understand when an application should be made, and in how to submit one. This meant that people would be safeguarded as required.
Is the service effective?
People told us that they were happy with the care they received and that their care needs were met. It was clear from observations and from speaking with staff that they had an excellent understanding of people's care and support needs. One person told us 'I'm very happy living here; I like it. The staff are nice.'
Staff had received training which enabled them to meet the needs of the people who lived at the home.
Is the service caring?
People were supported by kind and attentive staff. We saw that staff showed patience and gave encouragement when supporting people.
People who lived in the home, their relatives, friends and other professionals involved with the service were encouraged to share their views of the service. Where shortfalls or concerns were raised these were addressed.
People's preferences, interests and diverse needs had been recorded and care and support had been provided in accordance with people's wishes.
Is the service responsive?
People's needs were reviewed regularly and in response to any changing needs. We read information in people's records which indicated they had been consulted about the care they received.
People's preferences were gathered and used to plan care to meet their specific needs. People had access to a wide range of activities and were supported to maintain relationships with people that were important to them.
The service worked well with health and social care professionals and services to make sure people received their care in a joined up way.
Is the service well-led?
The service had an effective quality assurance system. This was in the process of being reviewed and improved where possible when we inspected.
Staff told us they were clear about their roles and responsibilities. Staff had a very good understanding of the ethos of the home and quality assurance processes which were in place. People who lived in the home and their representatives were asked for their views about the care provided and they were acted on. This helped to ensure that people received a good quality service at all times.