• Care Home
  • Care home

St Chads House

Overall: Good

Withies Lane, Midsomer Norton, Somerset, BA3 2JE (01761) 413173

Provided and run by:
Orchard Vale Trust Limited

Latest inspection summary

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Background to this inspection

Updated 1 June 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 1 May 2018 and was unannounced.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we had about the service including statutory notifications. Notifications are information about specific events that the service is legally required to send us.

The inspection was carried out by one inspector. We met the four people using the service and spoke with three people. We observed staff interactions with people using the service, spoke with two relatives, five members of staff. We reviewed two people’s care records, four people’s medicine records and three staff files. We also looked at records relating to the management of the service such as incident and accident records, meeting minutes, recruitment and training records, policies, audits and complaints.

Not everybody at the service communicated verbally; staff supported people to talk with us.

Overall inspection


Updated 1 June 2018

The inspection was unannounced and took place on 1 May 2018.

St Chads is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

St Chads accommodates four people one adapted building.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” Registering the Right Support CQC policy

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in January 2016 the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated good

People were supported by competent, caring staff who had been recruited safely. People’s relatives were positive about the service and felt their relatives were well supported, safe and cared for.

People were relaxed and confident with staff. Staff spoke warmly to people and treated them with respect and affection. We observed staff knew people well and understood people’s individual communication styles and preferences.

Staff followed best practice guidelines and were supported to do this by the provider. There were clear plans and guidelines in place to help staff support people if they demonstrated any behaviour that may challenge.

People were supported to access the community and follow any interests they had.

There was strong effective leadership at both the service and provider level.