This inspection took place on 28 June 2016 and was announced. We received information from the person who used the service 05 July 2016 and spoke with a relative 15 July 2016.
The inspection was carried out by one inspector.
ABI-Homes Oxley Park provides residential care and support for two adults with learning disabilities. On the day of our inspection one person was using the service.
There was a registered manger in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe. Staff had received training to enable them to recognise signs and symptoms of abuse and how to report them.
The person had risk assessments in place to enable them to be as independent as they could be, whilst keeping safe. There were environmental risk assessments in place to keep staff and visitors safe.
There were sufficient staff, with the correct skill mix, on duty to support the person with their needs.
Effective recruitment processes were in place and followed by the service to ensure staff employed were suitable for the role.
Medicines were managed safely. The processes in place ensured that the administration and handling of medicines was suitable for the person who used the service.
Staff received a comprehensive induction process and on-going training. They were well supported by the registered manager and had regular one to one time for supervisions. Staff had attended a variety of training to ensure they were able to provide care based on current practice when supporting people.
Staff gained consent before supporting people. People were supported to make decisions about all aspects of their life; this was underpinned by the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Staff were very knowledgeable of this guidance and correct processes were in place to protect people.
The person was able to make choices about the food and drink they had, and staff gave support when required to encourage a healthy and balanced diet.
The person was supported to access a variety of health professional when required, including dentist, opticians and doctors.
Staff provided care and support in a caring and meaningful way. They knew the person who used the service well. The person and relatives where appropriate, were involved in the planning and reviews of their care and support.
The person’s privacy and dignity was maintained at all times.
The person was supported to follow their interests and join in activities of their choice.
A complaints procedure was in place and accessible to all. People knew how to complain.
Effective quality monitoring systems were in place. A variety of audits were carried out and used to drive improvement.