• Care Home
  • Care home

Appletrees Care Home

Overall: Requires improvement read more about inspection ratings

242 Stourbridge Road, Catshill, Bromsgrove, Worcestershire, B61 9LE (01527) 877152

Provided and run by:
Whitelodge Alveley Limited

Important:

We took enforcement action and put conditions on the registration for Whitelodge Alveley Limited on 02 March 2026 to ensure improvements are made with the services governance and management oversight at Appletrees Care Home.

Latest inspection summary

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Our current view of the service

Requires improvement

Updated 26 September 2025

Date of assessment: 02 December 2025. Appletrees Care Home is a nursing home which provides nursing and personal care and treatment for disease, disorder and injury (TDDI) for up to 46 people. There were 38 people living at the service at the time of our visit.The service provides support to older people and people living with dementia. It also provides support to people with learning disabilities and autistic people, people with sensory impairments and physical disabilities. The service had made some improvements since our last inspection; however further improvements were still needed. We found 2 repeated breaches of legal regulations in relation to safe care and treatment and good governance. At this inspection we only looked at the concerns cited in a previous warning notice, which we served to the provider in May 2025. We looked at 6 quality statements under 3 key summaries. We found some improvements had been made with the environment and covert medicines records. Whilst these meant the risk level for those areas had been reduced there were still shortfalls with topical medicines administration and recording. We also identified shortfalls with the accuracy of care plan information, daily monitoring documentation and the services overall governance and auditing processes. The provider had some quality systems and processes in place; however, these were ineffective at all levels in identifying the concerns we found during this inspection. We were not assured leaders were aware of what improvements they were working towards regarding the concerns we found at our previous inspection.

The overall rating for this service is requires improvement based on the findings of this inspection. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website.

People's experience of the service

Updated 26 September 2025

We spoke with people and relatives about their experience of the care being provided. People spoke fondly of how staff supported them, and relatives shared mixed views on the care and support provided. People told us staff were kind and helped them. One person told us, “Staff are nice and very kind". Another person said, “Staff are very nice, they help me when I get stuck, all the staff are nice friendly and helpful". Some relatives shared concerns their loved ones spent too long in bed with little interaction from staff. Our observations also confirmed there was a large number of people residing in bed during our onsite visit. We sought feedback from leaders regarding this, but the information regarding why people remained in bed was unclear and we were told differing information from different leaders.