Stoneacre Lodge Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met. Changes and improvements to person-centred care and support needed to be sustained and embedded throughout the service.

This service scored 57 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. The provider and the management team had made changes and improvements throughout the care home which resulted in a more person-centred approach to care and support. People had freedom to move throughout the service without restriction. The changes made to remove restrictions from internal locked doors had improved the atmosphere in the service and increased people’s happiness and contentment. Improvements had been made to people’s care plans, and the provider recognised the changes and developments to person-centred care needed to be sustained and embedded into practice.

The provider understood the health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. There were sufficient members of staff available to support people appropriately. We observed people engaged in meaningful activities. One person told us, “Sometimes there are quite a lot of activities.”

The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. Information about the care home was displayed in the main reception area and a ‘You said, we did’ board reflected how the management team listened to people and made changes to improve the service. A family member told us, “[Members of staff] know how to talk to people and understand them." The provider needed to ensure the changes were sustained and embedded to support continuous service improvement.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Members of staff involved people in decisions about their care and told them what had changed as a result. Some people told us they had not been to any meetings, “I have not been to any meetings. If I want to know anything, I go to the management team and they sort it out.” Family members confirmed meetings took place and the management team were responsive to points raised with them. One relative told us, “We went to a meeting 2 weeks ago and mentioned things such as some people were not getting up until lunch. Yes [the management team] act on things when you say.”

The provider made sure people could access the care, support and treatment they needed when they needed it. The provider and the management team had made changes and improvements which supported a more person-centred approach to care.

Staff and leaders listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Improvements had been made to the provision of care and support, and people's care was tailored to their individual needs. The management team had supported changes and improvements to person-centred care which needed to be sustained and embedded to ensure continuous improvement to the service.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People's care plans had information and risk assessments about end-of-life care and support. Improvements had been made to care plans which needed to be sustained and embedded.