Stoneacre Lodge Residential Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 63 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The provider had made improvements to how care plans were monitored, reviewed and audited to ensure they were person-centred and met people’s needs. Developments and improvements to care planning and review processes needed to be sustained and embedded.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. We spent time observing people’s experience at mealtimes and we found improvements were required. The lunchtime experience was, at times, chaotic and, whilst everyone received their food and they were supported by members of staff appropriately, the overall organisation of the mealtime could be improved.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. We observed members of staff were deployed more effectively to support people and there was good communication in place which enabled more effective teamwork.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Referrals were made to health and care services appropriately. People were supported by a member of staff when they attend hospital appointments for tests and check-ups. This enabled people to live healthier lives.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and both clinical expectations and the expectations of people themselves. Improvements to care plans ensured people’s outcomes could be monitored more effectively. The changes and developments needed to be embedded and sustained to ensure consistency of recording and monitoring information about people.

Care records outlined people’s capacity to make everyday decisions. Where people lacked capacity, care plans outlined how best to support the person. There was an understanding of the Mental Capacity Act 2005 and how assessments of people’s capacity to make informed decisions should be made. Where people did not have capacity to make decisions, these were made in people’s best interest and recorded appropriately.