Stoneacre Lodge Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and compassion and their privacy and dignity were respected. Members of staff treated colleagues from other organisations with kindness and respect. Members of staff were kind and caring. They knew the people they supported. One person told us, “[The staff] are kind and friendly and go above and beyond.” A relative said, “The staff care and they understand the people and they know them. They work hard.”

People were treated as individuals and the provider made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s unique needs were recognised by members of staff and support was tailored to these needs. For example, 1 person preferred to spend time a small lounge and keep their coat on whilst inside. Members of staff knew this and had created a safe space for this person to spend time by themself.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were treated with dignity and respect by members of staff and supported to make choices throughout the day. One person told us, “I am not an activities type person but I watch football and cricket on the TV.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. When people required support, members of staff responded to their needs quickly and efficiently. Calls bells were not left ringing for long periods of time. We observed a person request a shower in the middle of the afternoon and this request was supported and facilitated by a member of staff.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. A staff handbook was in place which outlined the provider’s policies and procedures. The new management team were accessible to members of staff for support. A new system of regular ‘flash’ meetings had been put in place to improve communication and sharing of information with staff teams.