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Cherry Tree Lodge Private Retirement Home Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2019

About the service:

Cherry Tree Lodge provides accommodation, personal care and support for up to 31 older people. At the time of the inspection there were 27 people resident.

People’s experience of using this service:

There was a positive atmosphere in the home which we found to be homily and well run. People living in the home interacted freely and staff were seen to be caring and supportive.

The assessment and planning of people’s care was individualised. We found care records that supported people were completed and reviewed with the person’s input. We found some of the detail could be improved to give a fuller picture of the care being given.

We saw there were systems in place to monitor medication so that people received their medicines safely. We found some of the medication records did not fully meet the provider’s own standards; this was addressed during the inspection.

We were given positive feedback from the people we spoke with who were living at Cherry Tree Lodge. They told us they enjoyed living at the home and their quality of life was enhanced by the care provided and the general running of the home. People said they were well cared for. People were listened to. People had the support they needed to express their needs and wishes. People could make decisions and choices.

All the people we spoke with told us they felt safe and well supported. One person said, “The carers are lovely, every one of them." A visitor commented, “The carers are excellent, nothing is too much trouble for them."

The home was staffed appropriately and consistently. We found staff communicated and supported people with dignity and respect. Staff could explain each person’s care needs and how they communicated these needs. People living at Cherry Tree Lodge told us that staff had the skills and approach needed to ensure people were receiving the right care.

Care was organised so any risks were assessed and plans put in place to maximise people’s independence whilst help ensure people’s safety.

The staff we spoke with described how they would recognise abuse and the action they would take to ensure actual or potential harm was reported. Training records confirmed staff had undertaken safeguarding training and this was ongoing. All the staff we spoke with were clear about the need to report any concerns they had.

Arrangements were in place for checking the environment to ensure it was safe. For example, health and safety audits were completed where obvious hazards were identified. We found the environment safe and well maintained.

Staff sought consent from people before providing support. When people were unable to consent, the principles of the Mental Capacity Act 2005 were followed in that an assessment of the person’s mental capacity was made and decisions made in the person’s best interest. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

We saw people’s dietary needs were managed with reference to individual needs and choice. Meal times were a main feature of life in the home and provided a very good social occasion.

The manager could evidence a series of quality assurance processes and audits carried out internally and externally by staff and from visiting senior managers for the provider. These were generally effective in managing the home and were based on getting feedback from the people living there. Some of the auditing processes needed to be completed so that there was a better collation and analysis of feedback received which could then plan ongoing development.

Rating at last inspection:

This service had previously been inspected in October 2016 and rated as good. The report was published on 2 November 2016.

Why we inspected:

This was a planned comprehensive inspection. There were no previous concerns about the service.

For more details, please see the ful

Inspection areas

Safe

Good

Updated 26 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 26 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 26 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 26 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 26 March 2019

The service was well led.

Details are in our Well led findings below.