Riverview Nursing Home

Updated 26 February 2025

Riverview Nursing Home is a care home providing support to adults living with dementia, nursing needs, and physical disabilities. This was a responsive assessment carried out due to recent safeguarding concerns. The dates of the assessment were 12 March 2025 and 17 March 2025. The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately. The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. Staff files reviewed during our assessment showed that staff were mainly recruited safely with most mandatory checks completed. However, some staff files were incomplete, and information was missing. The providers training matrix identified that staff were not up to date with a lot of mandatory training. The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

Updated 26 February 2025

People told us they felt there was an open and honest culture and would where managers investigate any safety concerns reported to them. Comments included, “I think it's well managed” and “I have seen the manager about. They ask questions, lots of times.” People told us they felt safe. Comments included, “I feel safe the staff are smashing. I couldn't have nicer staff” and “I've never felt uncomfortable” People told us they are involved with the care they receive. One person told us, “The [Manager] is marvellous [a] first-class manager, they involve us in everything with [Name]’s care needs, we are so involved. They are approachable and supportive managers here.”. People were happy with the environment. One person told us, “The home is kept clean, and any spillages are cleaned up straight away.” No concerns were raised in relation to staffing. People’s comments included, “Staff are always around”, “There always seems to be enough staff about, sometimes I use the call bell, and they always come” and “Yes, there's enough staff around, [Name] has a buzzer and a sensor mat in their room if they move around, it alerts the staff and they are not falling as much here.” People did not raise any concerns in relation to infection prevention and control. People told us, “The home is very clean and well maintained, there are never unpleasant smells” and “Very clean home, I have never seen anything unclean.” People did not raise any concerns with how their medication was managed. People’s comments included, “Yes, I have medication I take Ibuprofen every morning. There are no problems with this” and “I have medication, I'm not sure what I’m on, the nurse gives it to me.” We received good feedback in relation to independence choice and control. People’s comments included, “I can be independent; I get myself dressed. I can bathe myself, I can also cut my own toenails”, “I can go to my room whenever I want” and “[Name] gets up late in the morning, that's how [they] like to do it, and they let him.” People told us they were involved in their care. One person told us, “[Name]’s care plan is updated regular. We meet staff and are involved.” People told us they were able to access the GP and other agencies when required. One person told us. “I’ve kept my own GP."