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Inspection Summary

Overall summary & rating


Updated 12 May 2016

The inspection took place on 19 March 2016 and was announced. The service was last inspected 4 March 2014 and was found to be meeting the requirements of the law at that time.

Chapel View is small home that provides accommodation, care and support for up to three adults. The home is run by Step-a-Side Care and is located in the community and with good access to local amenities. The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service supported people to develop independence skills. Staff provided consistent support for people living at the service and worked closely with social workers, family and health professionals. Support was delivered in a person centred way and took account of people’s views and preferences. People were involved in all aspects of the support that they received and took part in regular reviews of their placement at the service. People were also able to attend staff meetings and put forward their views on how the service should be run.

People were supported to be part of their communities. Two people attended work placements. There was an on-going programme of activities for people both in the service and out in the community.

The staff team knew the people living at the home very well and had developed good working relationships with them. They were aware of any restrictions that were in place for people. The registered manager ensured that these restrictions were lawful and had applied to the relevant authorities to get these approved. The service was proactive and allowed people to take controlled risks to enable them to maintain their independence.

The provider ensured that the staff team working at the service were well trained and supported effectively to carry out their roles. Staff told us that they felt valued by the provider and this was reflected in the low turnover rate of staff working at the service.

The service was well managed and care records were maintained and kept up to date. The registered manager ensured that any incidents which occurred were discussed in debrief meetings held shortly after them. During these meetings; staff involved examined what occurred during the incident and how they could be prevented or better managed in future. The registered manager and the staff team worked hard to ensure that the service kept on learning from experiences and improving.

Inspection areas



Updated 12 May 2016

The service was Safe

People were protected from being supported by unsuitable workers as robust recruitment procedures were in place.

People benefitted from appropriate staffing levels to ensure their needs were met.

People were supported by staff who understood how to recognise potential abuse and were trained effectively in how to report safeguarding issues.



Updated 12 May 2016

The service was effective.

People benefitted from being supported by a well-trained and established staff team.

People's human rights were protected as the service implemented the Mental Capacity Act and the Deprivation of liberty Safeguards correctly.

People were supported to maintain good health.



Updated 12 May 2016

The service was Caring.

People were able to influence the way that the service was run by attending staff meetings.

People's confidentiality was respected by staff and their records securely stored.

People had a good relationship with the staff, who respected their views and choices.



Updated 12 May 2016

The service was responsive.

People benefitted from being supported to participate in activities they enjoyed.

People knew how to complain and these were responded to effectively.

People's care and support was regularly reviewed and updated when people's needs changed.



Updated 12 May 2016

The service was well-led.

People benefitted from the service being led by an experienced registered manager.

Regular quality monitoring ensured that the service was running effectively and improvements were identified and implemented.