Phoenix Ultrasound

We looked for evidence that people were always at the centre of how care was planned and delivered. We checked that the health and care needs of people were understood, and they were actively involved in planning care that met these needs. We also looked for evidence that people could access care in ways that met their personal circumstances and protected equality characteristics.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were not always met through good organisation and delivery. We identified a breach in the legal regulations relating to patient-centred care.