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Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF | 97.62 KB

Overview

Inspection carried out on 23 January 2013

During an inspection in response to concerns

At the time of our inspection 22 people were living in the service. Our inspection was facilitated by the owners and the deputy manager.

One person we spoke with told us, ”They look after us very well here”. Relatives that we spoke with told us that Remyck House had a happy atmosphere and welcoming staff.

We saw that people who used the service had their individual needs assessed before admission and that they or their relatives had been involved in planning their care and support.

We observed that people looked well cared for and that those who wished to were engaged in group or one to one activities with staff.

We noted that guidance regarding safeguarding people from abuse was available to staff and that they had received recent relevant training.

A relative that we spoke with after the inspection visit told us, “I have no concerns about my relative’s safety here. They are very happy”.

Staff, relatives and people who used the service that we spoke with told us that staff were able to meet people's care needs safely. We found that there were enough qualified, skilled and experienced staff to meet people’s needs.

However, we found that the performance and professional development of staff was not being supported.

We reviewed the procedure for handling, storage and administration of medicines and found this to be compliant.

We noted that there was a complaints system in place but that it was not easily accessible to people using the service.