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Inspection report

Date of Inspection: 16 February 2014
Date of Publication: 11 March 2014
Inspection Report published 11 March 2014 PDF | 88.83 KB

Overview

Inspection carried out on 16 February 2014

During an inspection in response to concerns

The four people we spoke with who used the service were all positive about the care they had received at Remyck House. One person told us “I’m thankful that I’m looked after so well. I have a roof over my head and plenty of good food. What more would I need"?

We found that people who used the service felt they were safe and had confidence in the staff to protect them from abuse. One person we spoke with told us, “I’m very happy here and wouldn’t want to move now. I’m very settled and I feel safe with the staff and manager here to look after me”.

The four people and one relative that we spoke with all thought that staff numbers were adequate. One person said, “The staff know what they’re doing and look after our needs very well. I never have to wait long and they always have a smile on their faces”. A relative told us, “I drop in quite often, sometimes at odd hours and as far as I can see there are always enough staff.

We reviewed the registered manager’s action plan produced in response to feedback from people, their relatives and staff. This demonstrated that the management had reviewed some working practices affecting the care and welfare of people and had made adjustments.

We found that because old material had not been archived and that all notes relating to each person were not stored in a central location there was potential for confusion and increased risk of inappropriate care being provided.