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Penlee Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 14 December 2019

About the service

Penlee is a residential care home providing residential care for up to 25 people in one adapted building. At the time of the inspection 22 people were using the service. Some of the people who lived at the service needed care and support due to dementia, sensory and /or physical disabilities.

People’s experience of using this service and what we found

At the previous inspection we found the service environment was not always safe for people and heating was not always consistent. At this inspection we found improvements had been made. Window restrictors were in place on upper floors to ensure peoples safety. Heating was consistent throughout the service and wall mounted radiators were in place of portable heaters if people wanted any additional heating.

Staff understood their role in protecting people from harm and assessing avoidable risks. There were enough staff to provide care to people and they were available when people needed support. People received their medicines as prescribed.

People received care and support from staff who knew them well. Staff were trained and competent in their roles and monitored people's health and wellbeing. When needed, referrals were made to other healthcare professionals. Staff responded to advice given to ensure people received the care they required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People told us they felt happy and safe living in Penlee. The service was clean and fresh smelling throughout.

Care plans were personalised and reflected people’s individual needs. The service supported people to engage in activities both inside and outside of their home. People's communication needs were being met and complaints were acted upon.

The quality of the service was monitored regularly through audit checks and receiving people’s feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Required Improvement (Published 4 December 2018)

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 14 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 December 2019

The service was well led.

Details are in our responsive findings below.