Archived: Radis Community Care (Maritime House)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care. However, further improvements were needed to ensure people’s care plans were consistent, clear and accessible. Since our last inspection, the provider had improved the quality of people’s care plans. They had scheduled regular reviews of people’s care to help ensure care plans were reflective of current needs. However, some care plans were long and contained inconsistent information, which made them difficult to follow and review. The registered manager told us they were developing short concise care plans. This would help ensure clear, concise information was available to attending professionals, such as doctors or paramedics. At the time of the inspection, these care plans were still in development.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People told us they received a good level of continuity in their care. They said they had regular teams of staff, who arrived at agreed times. Care plans identified when other stakeholders were involved in people’s care and the specific role of each party. The provider made referrals to professionals as people’s needs changed or there were concerns about people’s safety and welfare.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The provider had an understanding around the Accessible Information Standard and the requirement that information provided met people’s communication needs. The registered manager demonstrated how information could be provided in different formats. For example, they facilitated effective communication with one person through non-verbal methods, such as signs and gestures. This helped to ensure the person was provided information and could give feedback in a meaningful way.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People were positive about how issues raised were resolved. We reviewed records of complaints and found the provider demonstrated a reflective and transparent approach when investigating concerns. People were written to with the outcome of complaints, with lessons learnt shared with staff where required. Senior staff ensured they maintained regular contact with people, which helped ensure there were opportunities for people to give feedback if they wished.

The provider made sure that people could access the care, support and treatment they needed when they needed it. The provider had policies and procedures around equality and diversity. Staff also completed equality and diversity training to help ensure they understood the potential barriers to accessing care people may face.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. At the time of our assessment nobody at the service was receiving end of life care. The registered manager told us they engaged people in discussions around their future wishes and care preferences. Where people had made advanced decisions about their care, these were documented in their care plans. This helped ensure staff understood how people would wish to be cared for and people’s choices were respected.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. At the time of our assessment nobody at the service was receiving end of life care. The registered manager told us they engaged people in discussions around their future wishes and care preferences. Where people had made advanced decisions about their care, these were documented in their care plans. This helped ensure staff understood how people would wish to be cared for and people’s choices were respected.