Radis Community Care (Maritime House)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People we spoke to told us staff were caring and attentive. They said the quality and consistency of staff had improved since our last inspection. Staff we spoke to were motivated in their role and had a good understanding of people’s needs. The provider had completed some very positive work around improving the atmosphere and sense of community at the service. This included work to combat loneliness, encourage social interaction and promote companionship between people.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture, unique backgrounds and protected characteristics. The provider had made improvements since our last inspection to help ensure the service was organised around the needs of the people as opposed to the needs of staff or business. Care was organised flexibly to accommodate people’s preferences, wishes and changes in people’s needs. People were involved in developing their own care plans, which documented their backgrounds, life histories and preferences. This helped to ensure people were treated as individuals.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they were supported to be as independent as they wished and care supported them to do so. The provider had made improvements to care planning since our last inspection. They had reviewed care plans to help ensure care was least restrictive and reflective of people’s preferences. Care plans detailed people’s preferred routines and desired levels of independence. People told us staff were respectful of their wishes, but understood when they were struggling and needed additional support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us there had been improvements in how responsive staff were to their immediate needs. They said staff were quick to attend when they used the call bell system to request help or support. The provider had implemented a system where a member of staff was a ‘first responder’. Their role was to respond to call bell requests as opposed to care staff attending, who may be supporting other people. This helped to reduce the time people waited for assistance and enabled the provider to be more responsive to people’s needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported and valued in their role. They told us about how much they appreciated senior staff’s support in promoting their wellbeing both inside and outside out work. Some staff were particularly appreciative of the extra support senior staff provided to them during a period of social unrest in summer 2024. They told us the support received enabled them to feel safe at work.