- Homecare service
Radis Community Care (Maritime House)
Report from 13 February 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 6 to 20 March 2025. This was a comprehensive assessment of all 5 key questions to follow up on our last inspection (published 29 February 2024), where the service was rated inadequate. The service is an extra care service providing support to 56 older people living in their own homes within a large purpose-built shared building of 80 flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The provider was previously in breach of the regulation in relation to good governance. Although we found significant improvements at this assessment, the provider was still developing their systems to oversee quality and safety. They required further time to demonstrate they could embed good practice and sustain improvement. They remained in breach of this regulation. The provider was previously in breach of regulations in relation to person centered care, consent, safeguarding, staffing, and safe care and treatment. We found improvements at this assessment and the provider was no longer in breach of these regulations. The provider had made widespread improvements where we identified concerns at our last inspection. The leadership team had worked hard to improve people’s experience of receiving care and living at the service and had put effort into creating a positive staffing culture. This service had been in Special Measures since 29 February 2024. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.The provider will continue to submit monthly reports to CQC to support us to monitor improvement.
People's experience of this service
e spoke to 24 people and relatives via telephone, to gain feedback about their experiences of receiving care from the provider. People told us they were happy with the quality of the care. Comments included, “I would happily recommend them [the provider]. The care here is tip top.” People were positive about the management staff and told us the provider had made improvements to the quality of care and safety of the service. Comments included, “They (management staff) have tightened everything up and carers seem better trained, [there are] more of them, [Staff are] more committed and are better at communicating with us”, “The management there is much stronger and better focussed now. They have an open-door policy, which makes it easy to communicate [with them]”, and “Well run service, we have no complaints and they have very approachable managers.” People felt safe and told us staff managed risks well and had a good understanding of their needs. Comments included, “No abuse ever, all the staff are lovely, never had to complain, I have no worries now I am here” and “I feel safe here. I’m now more independent and learning to do more for myself with support from the lovely carers.” People told us care was organised around their needs and staff were well trained and competent in their role. Comments included, “I have flexible times, good as gold, I can phone anytime and staff will come immediately, first class carers and I really mean that”, “I like seeing different carers, a lot of them know me well. They visit at times that suit me and staff stay the right time” and, “Staff all recognise my needs and all are well trained.” People told us they were involved in planning their care, they were treated with dignity and supported to be as independent as they wished. Comments included, “[My relative’s] care plan is in a blue folder and was updated recently”, “Carers are very respectful. They will hold up a towel when I get out of the shower for instance, or one waits outside the door which is slightly open until I am finished” and “I am fiercely independent and will try to do everything I can to stay that way. If I have a bad day though, they [staff] will step in and help me.” People told us staff always sought consent before delivering care and valued them as individuals. Comments included, “I am very happy, more than happy, they ask for consent before personal care” , “If when the carers come, I have had a bad night or something has set off my anxiety, they sit with me and talk me through it until I am calm again” and, “I know I can always go and speak to them about my concerns and they listen.”