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Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 84.24 KB

Overview

Inspection carried out on 5 November 2012

During a routine inspection

We were only able to speak with a small number of people using this service because most people had complex needs and they were not able to tell us their experiences. We used a number of different methods to help us understand the experiences of people who used the service. This included observing care, looking at records and talking to staff. We also spoke with the relatives of four people using the service.

People we spoke with told us that staff were kind and always treated them with respect. One person said “Staff help me to get dressed and I stay in my room and staff bring me my meals.” Another person told us they chose not to be involved in the activities at the home. People were encouraged to maintain their independence. One person told us they liked to go for a walk in the grounds.

Relatives we spoke with told us that they were happy with the care provided, although one relative told us they had raised a number of concerns which had been looked into by the manager.

We found medication was administered safely to people. However, arrangements for the safe disposal of unused medication required improvement.

Staff received appropriate support and training to ensure they were able to meet the needs of people living at the home. Complaints were investigated and responded to in a timely manner.