The Care Quality Commission
  • Doctor
  • Independent doctor

Bourne2Care

Overall: Good read more about inspection ratings

City Gate, Gallowgate, Newcastle Upon Tyne, NE1 4PA 07825 925493

Provided and run by:
Bourne2Care Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Bourne2Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Bourne2Care, you can give feedback on this service.

14 February 2023

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bourne2Care on 14 February 2023. This is the first time this service has been inspected by the Care Quality Commission (CQC) following its registration as a new service in November 2021.

Bourne2Care is a private menopause clinic in the West Midlands. The service provides consultations, treatment and advice by a nurse practitioner specialising in the treatment of menopause symptoms. The service offers online and face to face appointments to patients across the West Midlands and beyond.

Diane Porterfield is the director and registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • Patients received care that was delivered safely and effectively.
  • Patients’ needs were fully assessed, and care and treatment was tailored to individual needs.
  • Clinicians assessed patients according to appropriate guidance, legislation and standards and delivered care and treatment in line with current evidence-based guidance.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • The provider was aware of the requirements of the Duty of Candour.
  • There was an effective governance framework in place in order to gain feedback and to assess, monitor and improve the quality of the services provided.
  • The provider managed the service in a way which delivered high quality person centred care and treatment.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services