Updated 14 March 2023
Bourne2Care is a private limited company and was set up by the registered provider – Diane Porterfield, who is a registered nurse, an independent prescriber and is a member of the British Menopause Society. Diane Porterfield is a sole trader who is the only director, the registered manager and who provides the clinical care. There are two other staff who are subcontracted to provide administration support, relating to clinic bookings, telephone calls and day to day management. The service provides online video or face to face appointments in the treatment of menopause symptoms. Patients self refer and services offered include an initial consultation and assessment to identify and discuss symptoms and concerns, impact on the patients life, advice and options for treatment and access to information. The provider is able to discuss and if required, prescribe hormone replacement therapy for the individual. Bourne2Care also works with corporate bodies and healthcare providers to promote awareness of the menopause and offer support to employees and employers in the workplace.
The provider is registered with the Care Quality Commission to carry out the following regulated activities: Diagnostic and screening procedures and treatment of disease, disorder or injury.
The service is open Monday to Friday between 9am and 4.30pm for online appointments which can be made by telephone or booked online. Patients can also contact the service by email during these times, for any queries they may have. Appointments can be made to be seen face to face at satellite clinics which are held at various locations every 4-12 weeks at satellite clinics across the Midlands.
How we inspected this service
Before our inspection we reviewed information we held about the provider. We also requested and reviewed information from the provider before the inspection and information available on the providers’ website. We carried out a site visit, reviewed records and interviewed the provider.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.