29 November 2016
During a routine inspection
Canford Cliffs Rest Home provides accommodation, care and support for up to 14 older people. At the time of the inspection there were 12 people living at the home. Canford Cliffs Rest Home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they enjoyed living at the home, they told us they felt safe living at the home and found the staff to be kind and caring. Staff knew how to prevent, identify and report abuse and the provider had a system in place to protect people from the risk of harm.
People’s needs were assessed including areas of risk, and reviewed to ensure peoples’ safety. Support was offered in accordance with people’s wishes and their privacy was protected. Staff knew people well, understood their physical and personal care needs and treated them with dignity and respect. Wherever possible people and their relatives were involved in assessing and planning the care and support they received.
People received their prescribed medicine when they needed it and appropriate arrangements were in place for the storage and disposal of medicines.
People were cared for, or supported by, sufficient numbers of suitably qualified and experienced staff. Recruitment and selection procedures ensured staff were recruited safely. Staff were knowledgeable about their role and spoke positively regarding the induction and training they received.
The manager was aware of their responsibilities in regard to the Deprivation of Liberty Safeguards (DoLS). These safeguards aim to protect people living in care homes and hospitals from being inappropriately deprived of their liberty.
There was a system in place for people to raise concerns and complaints. People knew how to make a complaint and felt confident they would be listened to if they needed to raise concerns or queries.
People told us they felt the service was well led, with an open and honest, supportive management structure in place.
There were systems in place to monitor and improve the quality of the service provided.