Archived: Canford Cliffs Rest Home

Canford Cliffs Rest Home provides accommodation, care and support for up to 14 older people. At the time of the inspection there were 12 people living at the home. Canford Cliffs Rest Home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they enjoyed living at the home, they told us they felt safe living at the home and found the staff to be kind and caring. Staff knew how to prevent, identify and report abuse and the provider had a system in place to protect people from the risk of harm.

People’s needs were assessed including areas of risk, and reviewed to ensure peoples’ safety. Support was offered in accordance with people’s wishes and their privacy was protected. Staff knew people well, understood their physical and personal care needs and treated them with dignity and respect. Wherever possible people and their relatives were involved in assessing and planning the care and support they received.

People received their prescribed medicine when they needed it and appropriate arrangements were in place for the storage and disposal of medicines.

People were cared for, or supported by, sufficient numbers of suitably qualified and experienced staff. Recruitment and selection procedures ensured staff were recruited safely. Staff were knowledgeable about their role and spoke positively regarding the induction and training they received.

The manager was aware of their responsibilities in regard to the Deprivation of Liberty Safeguards (DoLS). These safeguards aim to protect people living in care homes and hospitals from being inappropriately deprived of their liberty.

There was a system in place for people to raise concerns and complaints. People knew how to make a complaint and felt confident they would be listened to if they needed to raise concerns or queries.

People told us they felt the service was well led, with an open and honest, supportive management structure in place.

There were systems in place to monitor and improve the quality of the service provided.

Care plans showed that consent had been sought, and people, or their relatives had signed the care plans to indicate they agreed with the information recorded in the care plan.

Staff knew the content of people's plans of care and how to put the guidelines that these plans contained into practice demonstrating they understood the care plans.

Appropriate arrangements were in place in relation to obtaining, storage, administering and disposal of medicine. We saw that the contracted pharmacy had completed an audit in September 2013. We noted that the provider had completed all actions and recommendations identified within this audit.

There were effective recruitment and selection processes in place. We looked at personnel files for three staff members. In addition to the recruitment documentation we also saw certification on staff files to evidence that staff had completed the Common Induction Standards (CIS) as well as an in-house induction.

The provider had appropriate systems in place to address complaints.

We saw people had been involved in assessments of needs and care plans. Care plans we examined were personal centered and individualised. Records included information about care to be given and in the event of death.

There were suitable safeguarding procedures and practices in place that ensured people were protected from harm.

People were supported by suitable numbers of experienced and qualified staff. We noted that staffing levels were flexible and influenced by activities people wanted to do. Staff confirmed that they had received training appropriate for their job roles and were regularly supervised.

The home had suitable quality monitoring systems in place. People living in the home and their representatives were consulted about the running of the home. Any areas suggested for improvement were acted upon.

People were able to maintain their independence, risk assessments were in place to ensure safety.