Archived: Canford Cliffs Rest Home

Updated 29 December 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 29 and 30 November 2016 and was unannounced. On the first day of the inspection two CQC inspectors visited the service, on the second day one CQC inspector completed the inspection.

Before the inspection we reviewed the information we held about the service. This included information about incidents the provider had notified us of. We contacted healthcare professionals and asked them for their views on the service. We also asked the local authority who commission the service for their views on the care and service given by the home. We reviewed the Provider Information Return (PIR), which the provider completed before the inspection. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the two day inspection we met all of the people living there and spoke with the majority of them. We also spoke with the manager, three members of care staff, the cook and one visiting relative. Because some people living in the home were living with dementia and were not able to tell us about their experiences we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific method of observing care to help us understand the experience of people who could not talk with us.

We observed how people were supported, reviewed specific care records for people and looked at five people’s care, treatment and support records in depth. We reviewed all of the medication administration records and medicine systems. We also looked at records relating to the management of the service including staffing rota’s, staff recruitment and training records, premises maintenance records and staff meeting minutes.

Updated 29 December 2016

This unannounced comprehensive inspection took place on 29 and 30 November 2016. At the last inspection completed in December 2013 we found the provider had met the regulations we reviewed.

Canford Cliffs Rest Home provides accommodation, care and support for up to 14 older people. At the time of the inspection there were 12 people living at the home. Canford Cliffs Rest Home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they enjoyed living at the home, they told us they felt safe living at the home and found the staff to be kind and caring. Staff knew how to prevent, identify and report abuse and the provider had a system in place to protect people from the risk of harm.

People’s needs were assessed including areas of risk, and reviewed to ensure peoples’ safety. Support was offered in accordance with people’s wishes and their privacy was protected. Staff knew people well, understood their physical and personal care needs and treated them with dignity and respect. Wherever possible people and their relatives were involved in assessing and planning the care and support they received.

People received their prescribed medicine when they needed it and appropriate arrangements were in place for the storage and disposal of medicines.

People were cared for, or supported by, sufficient numbers of suitably qualified and experienced staff. Recruitment and selection procedures ensured staff were recruited safely. Staff were knowledgeable about their role and spoke positively regarding the induction and training they received.

The manager was aware of their responsibilities in regard to the Deprivation of Liberty Safeguards (DoLS). These safeguards aim to protect people living in care homes and hospitals from being inappropriately deprived of their liberty.

There was a system in place for people to raise concerns and complaints. People knew how to make a complaint and felt confident they would be listened to if they needed to raise concerns or queries.

People told us they felt the service was well led, with an open and honest, supportive management structure in place.

There were systems in place to monitor and improve the quality of the service provided.