We carried out a review of the data available to us about Shandon on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Shandon, you can give feedback on this service.
Shandon is a residential care home providing personal care to up to up to 4 people. The service provides support to older people with a learning disability who may also be living with dementia . At the time of our inspection there were 4 people using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: The model of care and setting maximised people’s choice, control and independence. Shandon is an ordinary house which is in a quiet location whilst not being isolated. There were sufficient skilled and experienced staff available to support people’s needs and positive relationships had developed. People had access to healthcare support when needed and positive links had been built with professionals involved. People received their medicines safely and in line with their prescriptions.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to make their own choices and staff supported people with new and different opportunities
Right Care: People were supported by staff who knew them well and were kind in their approach. There was a warm and homely atmosphere where people’s individual preferences and lifestyles were respected. Staff were caring in their approach and treated people with dignity. People were encouraged to maintain their independence. Staff paid attention to detail and where people’s needs changed, they responded promptly to ensure the people’s comfort and safety. Staff understood people’s individual communication needs.
Right Culture: Staff understood and practiced the values of the service in providing a highly personalised service in line with people’s needs and preferences. People were involved in their care and staff understood the importance of people being at the centre of their home. Systems were in place to monitor the quality of the service people received. There was a commitment to continuous improvement and staff worked alongside other professionals to achieve this. The provider understood their responsibilities to the people they support and the staff team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 December 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.