Shandon

Updated 4 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Shandon is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Shandon is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post. The registered manager was also the nominated Individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used feedback gained during other monitoring activities. We used all this information to plan our inspection.

During the inspection

We spent time with people living at Shandon. We received feedback from a regular visitor to the service about their experience of the care provided. We spoke with 3 members of staff including the registered manager and care staff. We observed interactions between staff and people who used the service. We reviewed 3 people's care records and medication administration records (MARs). We reviewed documentation relating to recruitment and the management of the service.

Updated 4 May 2023

About the service

Shandon is a residential care home providing personal care to up to up to 4 people. The service provides support to older people with a learning disability who may also be living with dementia . At the time of our inspection there were 4 people using the service.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: The model of care and setting maximised people’s choice, control and independence. Shandon is an ordinary house which is in a quiet location whilst not being isolated. There were sufficient skilled and experienced staff available to support people’s needs and positive relationships had developed. People had access to healthcare support when needed and positive links had been built with professionals involved. People received their medicines safely and in line with their prescriptions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to make their own choices and staff supported people with new and different opportunities

Right Care: People were supported by staff who knew them well and were kind in their approach. There was a warm and homely atmosphere where people’s individual preferences and lifestyles were respected. Staff were caring in their approach and treated people with dignity. People were encouraged to maintain their independence. Staff paid attention to detail and where people’s needs changed, they responded promptly to ensure the people’s comfort and safety. Staff understood people’s individual communication needs.

Right Culture: Staff understood and practiced the values of the service in providing a highly personalised service in line with people’s needs and preferences. People were involved in their care and staff understood the importance of people being at the centre of their home. Systems were in place to monitor the quality of the service people received. There was a commitment to continuous improvement and staff worked alongside other professionals to achieve this. The provider understood their responsibilities to the people they support and the staff team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 6 December 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.